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RxFlowby OCLT

The everyday work around an order

The same order, from first message to courier update.

Explore how your team can keep the buyer, order details and next task connected in one sample journey.

Conversation and calls

Keep the buyer and message together.

A buyer asks about a design on Instagram, then your teammate calls to confirm. Keep the conversation and the person handling the next reply in view. Calls open through the team member’s phone; they note the result themselves.

See the team app

Conversation

Example customer

Assigned to sales
IGInstagram DM Unread
Could you show me these heels in the burgundy in size 6?
I’ll check the design and share the order details here.
WhatsApp history available if connected

Products and orders

Capture the details that make it the right item.

Record the chosen colour, size, style or other variant with quantity, buyer and address. For example, a shoe order can keep size and colour beside the buyer’s details. Your stock record or ERP remains the source of truth.

Explore workflows for social sellers

Order draft

Example customer

Needs merchant review

Design / SKU

SH-104 · Classic heels

Selected variant

Burgundy · UK 6 · quantity 1

Stock authority

Existing ERP or agreed stock record

Item
₹2,400
Shipping
₹100
Order total
₹2,500

Payment and dispatch

See what is paid and what is still due.

Keep prepaid receipt, advance balance and cash due separate. An authorized person at your business still chooses Process for dispatch.

Explore RxFlow

SH-104 · Example order

₹2,500 total

Prepaid route

ReceiptVerified · ₹2,500
Outstanding₹0

Pure COD route

Collected now₹0
COD due₹2,500

Merchant release

Review readiness, then choose the dispatch action.Process for dispatch

Payment or COD readiness does not dispatch an order automatically. Provider verification appears only after compatibility testing.

Delivery follow-up

Know who handles a delivery problem.

Show the courier’s update, what the buyer wants, whether the seller needs to approve, and what reply comes back from the courier.

See delivery follow-up

Delivery case · SH-104

An owner can see the next action.

  1. Delivery issue

    Event received

    Carrier reports a failed attempt

  2. Buyer response

    Recorded

    Buyer asks for another attempt

  3. Merchant policy

    Approval needed

    This action requires approval

  4. Carrier action

    Waiting for acknowledgement

    Reattempt request submitted

The seller’s approval policy determines whether a supported carrier request can proceed automatically or needs an owner decision.

Team tasks and updates

Give the next task to a person.

Make it clear who should call, reply, check payment or review a delivery issue. Basic buyer updates get an audience check and owner approval before sending.

See how setup works

Owner’s worklist

Today’s follow-up

  • Review delivery issueSH-104 · owner approvalNeeds action
  • Call about variantExample customer · outcome by staffAssigned

Collection update

Draft preview

Your order update is ready to review. Reply if you need help with delivery.

Eligible contacts onlyOwner approvalOpt-out respected

Bring us one order from your business.

We’ll show how the workflow could fit your team.

Explore connected appsSee workflow automations
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