FAQ
Questions about the RxFlow private pilot.
Straight answers on setup, account ownership, provider fit, payment and dispatch decisions, and availability.
Pilot and setup
What to know before discussing your setup.
Do I need a website to use RxFlow?
RxFlow is for sellers who take enquiries through conversations and calls. We review your payment and provider-account requirements during setup.
What kinds of products can I sell?
RxFlow is being developed for social sellers across categories including shoes, watches, jewellery, beauty and apparel. We review the item details your team needs to capture, such as size, colour or style.
Do I have to set everything up myself?
Send a short business brief and join an assisted activation call. RxFlow configures the agreed supported workflow. You keep ownership of your accounts and complete your own sign-ins, OTPs and authorizations. How setup works
Can I use my current courier or payment gateway?
We review your current provider accounts and confirm which connections and actions fit your setup before onboarding.
Can my team work from phones?
Your proposal will confirm the mobile access included in your pilot and the agreed start date.
Can I keep the WhatsApp Business App on the same number?
We’ll review the onboarding path for your number and explain any required change before setup. Your business owner approves any change before it happens.
Does a payment automatically dispatch an order?
No. Payment or COD rules establish readiness. Your authorized team makes the explicit decision to process an eligible order for dispatch.
Can my business accept pure COD orders?
Yes, the proposed workflow allows pure COD. Any advance requirement is configurable. COD due is tracked separately from money received.
Does RxFlow replace my ERP?
No. Your existing ERP can remain the authority for stock and accounts. An agreed spreadsheet or lightweight catalogue and stock mode may be considered. A branded ERP add-on is a future, separately scoped option.
Does RxFlow record normal SIM calls automatically?
The standard workflow lets staff start a call from an order and record the outcome. Cloud calling can be reviewed separately against your provider account.
Do I need a separate AI subscription?
Standard configured rules, templates and reminders do not require a separate merchant AI subscription. Optional custom active AI is managed by RxFlow with a prepaid allowance and permissions agreed with you.
Who pays messaging, courier and payment-provider charges?
Your business pays Meta and messaging, freight and courier, payment-provider, and optional telephony charges through its own provider accounts. RxFlow scope and optional managed AI are quoted separately. Pilot scope and pricing
How long does activation take?
We agree the scope and start date after reviewing your accounts and provider setup.
What support is included?
Your proposal defines the setup, team training, first operating-week review and route for support or changes.
What does the private pilot cost?
We review your workflow, team and provider setup, then share a quote that separates RxFlow scope from provider bills and optional work. Pilot scope and pricing
Bring us your current selling workflow.
We'll review your channels, providers and daily order process, then discuss whether the private pilot is a fit.
Discuss your setup