Planned add-on
Inventory & ERP
Operations
Connect stock, purchases and business records to your order workflow.
Courier says unavailable. Your buyer says nobody came.
A failed delivery (NDR) needs a buyer response and a person to follow through. Keep the reply, approved reattempt request and courier acknowledgement with the order. Follow parcels returned to you (RTO) through to receipt.
NDR and RTO automation for WhatsApp sellersIllustrative shipping policy
Rules and actions depend on supported provider connections
Save the courier rules
Record preferred services, exclusions and the seller's serviceability, cost and ETA priorities.
Apply them to an eligible order
Choose an available courier option under the configured policy.
Carry fulfilment forward
Create the shipment, AWB, label and pickup, then keep tracking with the order where supported.
Make exceptions visible
Assign a failed or unacknowledged provider action for team follow-up.
Available providers and actions are confirmed before implementation. Premium recovery is scoped separately.
WhatsApp, payments, couriers & records
Business integrations. Connected to RxFlow.
WhatsApp
Instagram
Meta adsCollect payments
Razorpay
Send orders
Shiprocket
DelhiveryKeep records
Google Sheets
ExcelWe check your accounts and connection options during setup.
Check my setupClick-to-WhatsApp ads
Click-to-WhatsApp ads.
Turn clicks into conversations.
Bring customers from Facebook and Instagram ads into WhatsApp. Keep the ad source, customer conversation and next follow-up together.
- Keep the campaign context with the enquiry
- Assign the next reply to your sales team
- Follow the customer from enquiry to order
S
Studio CommerceSponsored · Instagram
The linen edit. Find your everyday favourite.
Studio CommerceBusiness account
Replied to your ad Linen edit · Instagram
A
Assigned to AshaNew ad enquiry · Follow-up due
Order management
Order management.
From conversation to delivery.
Capture orders, track payments and coordinate fulfilment in one workflow. Compare the same business task with and without RxFlow.
Order capture. The buyer, item and next action stay together.
Confirm the delivery address. Assigned to sales team.
Without RxFlowWhatsApp → Order sheet → Team chat
Find the address. Copy the details.
With RxFlowThe buyer, item and next action stay together.
Confirm the delivery address
WhatsAppOlive linen set · size M
Example buyer
₹2,550Olive linen set · M
₹2,450 item + ₹100 shipping
Item & variantOlive linen set · M
Order to prepare
Confirm the delivery address
Next action ownerSales team
The buyer, item and next action stay together.
A sample of the workflow we review with your team. Connections, automation rules and activation scope are agreed during setup.
Built around how you sell
Sales CRM for retail, brands and service teams.
Whether customers come through social conversations or calls, keep the buyer, order or enquiry, and next step together.
Fashion CRM. Capture every product choice.
Capture size, colour and style with the buyer’s order and next action.
Examples:ApparelFootwearWatches
- Capture the chosen variant
- Keep buyer details with the order
- See who follows up next
Connected contextLinen co-ord set
Confirm delivery details
RxFlow· Inbox
InstagramAOpen
Aanya M.
Customer conversation
Is the linen co-ord set available in olive, size M?10:32
Yes, I can reserve that for you. Please share your delivery PIN code.10:33 · ✓✓
Conversation linked to buyer record
Connected order
Linen co-ord set
Olive · Size M · ₹2,450
Next step
Confirm delivery details
Visible to the team; the owner keeps control of approvals.
Assigned toTeam member
Your automated messages & workflows
WhatsApp automation.
Send the right update, on time.
6
message moments, with the trigger, wording and approval rules chosen by you.
Example workspace
Order confirmation
When this happens
Order details confirmed
Use your rule
Use your approved message
Message + task ready for the next step
Customer message
Example customer · RX-104
Your business
Your Classic heels order RX-104 is confirmed. Total: ₹2,500. We’ll keep you updated here.
10:35 · ✓✓
Try the workflow with sample data
You choose the message, timing and approval rules during setup.
Extend your platform
App marketplace.
More capabilities as you grow.
Your sales and operations already live in RxFlow. The upcoming marketplace adds specialist tools to that same workspace.
Explore upcoming appsUpcoming marketplace
RxFlow Apps
Add capabilities to your RxFlow workspace as your business grows. Preview planned add-ons below.
Planned add-on
AI sales assistant
Sales
Add assisted replies and follow-up rules with permissions you control.
Planned add-on
Advanced analytics
Insights
Extend your reports with product, channel and team analysis.
Planned add-on
Cloud calling
Sales
Bring supported business calling into the customer workflow.
Marketplace preview. Add-ons shown here are upcoming; installation and billing are not open.
Estimate the repeat work
Operations calculator. Measure your manual workload.
Calculate the time and staff cost of repeated order updates across chats, sheets and courier screens.
Change the example inputs to match your business.
30hrs
Monthly time spent on these repeated updates
₹4,500
Staff time cost at your inputs
Orders × updates × minutes ÷ 60. This estimates current work only; it does not assume savings.
Plan my workflowDispatch and delivery follow-up
Shipping & NDR management. Every parcel accounted for.
Keep booking requests, customer updates and delivery follow-ups together. You approve the steps that need your say.
RxFlow · Delivery workspace
Example customer · order RX-104
Order context
RX-104
SKU SH-104
Classic heels
Example customer
Item ₹2,400Shipping ₹100
Order total
₹2,500
Order total₹2,500
Dispatch progress
Order checked
RX-104 · details ready
Your dispatch go-ahead
Approved by the owner
Courier request
Sent · acknowledgement pending
- 4
Delivery follow-up
Starts after courier update
You approved dispatch
Pure COD · ₹0 received · ₹2,500 to collect on delivery.
Customer update
Example customer · RX-104
Your shoe order is confirmed. We’ll share your tracking details once the courier booking is confirmed.
Order RX-104 · Classic heels · ₹2,500
Courier acknowledgement
Still pendingBooking request sent. Waiting for the courier’s confirmation.
Who follows up
Your team queue
Follow-up owner is clear when a response is due
Example workspace
Try a sample order yourself
Interactive order workflow.
Choose prepaid or COD, confirm the order, then release dispatch. You can also try a delivery reattempt that needs approval.
Choose the steps to explore the example.
Example workspace
RxFlow
Example customerSocial seller workspace
Conversation
Customer context stays with the order
Hello, I saw these heels on Instagram. Is SH-104 available?
Yes. I can prepare the order with the delivery and payment details for you to review.
PRODUCT · SH-104
Classic heels
1 pair · ₹2,400
Conversation and product details are connected in this example.
We help with the switch
Managed onboarding.
Your platform, configured for you.
Keep running your business. Bring the people who know the daily work; we’ll review the accounts and setup with you.
Connected contextYour team. Your agreed workflow.
Review the setup before activation.
- 01
Show us how you sell
Your channels, team, orders and the accounts you use today.
- 02
Connect it together
You authorize your accounts. We configure the agreed setup.
- 03
Practise with your team
Walk through an order and agree what happens before activation.
Your RxFlow package
- The team app and owner control centre
- Agreed order workflow and account connections
- Catalogue, team access and setup
- Team practice, review and agreed support
Your existing accounts
Messaging, courier, payment-provider and optional calling bills stay with your business. Extra recovery work, custom connections and managed AI are agreed separately.
Your quote is based on your team, order volume and the accounts you use.
See what the quote coversFrequently asked questions.
More questions, answeredDo I need an ecommerce website?
No. RxFlow is for sellers taking orders through WhatsApp, Instagram and calls. We’ll review how your business works today.
Do I have to change my courier or payment partner?
We start with the accounts you already use and check the connection you need. We agree the connections and actions during setup.
Can my team use it from their phones?
The team workflow is designed for phones, with a web control centre for owners. App access is agreed with your setup.
Run sales and operations on RxFlow.
See conversations, orders, payments and delivery in one connected workspace. Book a walkthrough for your business.