Comparison
RxFlow vs Zoko for orders that don't start on Shopify
Zoko wires catalog, cart, and payment straight into WhatsApp for Shopify stores, with a 7-day free trial to test it. RxFlow is deployed and operated around whatever your orders actually run on, Shopify or otherwise, and the teardown call is where that gets scoped properly.
Side by side
What you actually get, line by line.
Zoko figures: zoko.io pricing (USD), as published on their pricing page, July 2026.
In practice
What happens between the cart and the courier.
A customer abandons a cart on your Shopify store. Zoko does its best work here: a FlowHippo automation fires a personalized reminder on WhatsApp, the customer opens the catalog in the chat, rebuilds the cart, and pays through a gateway link without ever visiting your site again. If your funnel is a Shopify storefront, that loop is genuinely hard to beat at the price.
Now take a COD order in tier-2 India. The customer wants a discount, waffles for two days, confirms, then isn't home when the courier shows up. On RxFlow, the AI sales agent negotiated the price and took a part-payment up front, a telecaller confirmed the address from the native dialer app, and when the delivery failed, the NDR/RTO ladder started calling before the parcel turned around. That's the difference in one sentence: Zoko automates the storefront funnel, RxFlow runs the sales floor and the delivery fight after it.
Honest fit
Zoko fits the storefront. RxFlow fits the floor.
When Zoko is the right choice
- You run on Shopify and want WhatsApp wired straight into it: catalog, cart, and payment without leaving the chat
- Abandoned-cart recovery and broadcasts built on your existing Shopify customer segments
- Instant signup with a 7-day free trial, no card, and granular published pricing down to the overage rates
- A small team happy to build its own flows in a no-code editor
When RxFlow is the right choice
- A real telecaller floor that needs a proper dialer, not a shared inbox
- COD orders where delivery failures and RTO are quietly eating the margin
- Your order flow doesn't live on Shopify, so a Shopify-first tool leaves you fitting the store to the software
- You want the number owned by a team, not carried by software alone
Questions
What Shopify sellers ask before the call.
Is RxFlow a Zoko alternative?
For a self-serve WhatsApp commerce tool, yes, that's the layer RxFlow replaces. What we deploy instead sits on your WhatsApp number directly: an AI sales agent, a native telecaller app, and a rescue ladder for failed deliveries, built and operated by our team rather than configured inside a dashboard.
Do we need Shopify to use RxFlow?
No. Zoko is built for Shopify stores, and if that's your stack, that depth is a real advantage worth using. RxFlow deploys per client and scopes to whatever your orders actually run on, which the teardown call establishes properly.
How is RxFlow's AI different from Zoko's chatbots?
Zoko's bots handle FAQs, guide purchases, and offer 24/7 assistance, in their words. Our AI sales agent negotiates price and terms and closes the order itself, 70–95% of conversations handled across deployments, with handoff to your telecallers when a human is needed.
Can we migrate from Zoko?
Yes, and the switch doesn't touch your number's conversation history. We move it during onboarding, so customers see no gap.
Does RxFlow have a free trial like Zoko?
No. Zoko's 7 days free with no card is a genuine advantage if you want to try software before committing. RxFlow is deployed and operated per client, so instead of a trial you get a teardown call where we walk your actual funnel and quote the engagement.
Why no per-agent pricing?
Zoko includes 5 to 30 agents by tier and charges $9 to 15 a month for each one beyond that. We price RxFlow on the teardown call against your order volume instead, with unlimited people on the floor at no added cost per head.