Telecaller automation
Telecaller automation that gets your floor off paper and screenshots
Most Indian sales floors still run on a WhatsApp Web tab, a printed lead sheet, and whatever the rep remembers to write down. RxFlow gives every telecaller a real app: leads assigned automatically, calls placed from a built-in dialer, outcomes logged without anyone typing a report at 7pm.
Where the day actually goes
A telecaller who is "on it" is scrolling for the last message.
Someone messages on WhatsApp. A manager screenshots it into a group. A rep, hours later, scrolls up to find it, dials from a personal phone, and writes the outcome on a register if they remember to. By the time the lead gets a call, three other brands already answered.
None of this shows up as a metric anywhere. You know a lead was slow because a customer tells you, or because the order never closed and nobody can say why. The manager can't audit calls that happened on someone's personal SIM. Leads go cold overnight because nobody actually owns them until morning.
Spreadsheets don't assign a lead the second it lands. This does.
What replaces the pile
One app. Every lead assigned, every call tracked.
How a lead moves
From inbound message to logged call, no manual handoff.
Lead lands
A message hits your WhatsApp number, or a rep dials from a list you've synced in.
AI qualifies
The AI sales agent answers first, asks the qualifying questions, and scores the lead.
Auto-assigned
Smart Assignment routes it to the right telecaller by territory, skill, and current load.
Call and log
The rep dials in-app. The outcome, connected, callback, closed, saves itself to the record.
This runs on the same engine as RxFlow Revenue OS, the platform behind every module on this page. If your floor is in India, see how the full setup looks for Indian D2C teams.
Questions
Before you hand your floor a new app.
Does telecaller automation replace our sales reps?
No. The AI handles first response and qualifying around the clock; your telecallers close, and they close on an app built for calling, not a chat window they have to babysit.
Do our reps need a SIM card or a landline?
No. The RxFlow Agent app has a cloud dialer built in, running on FreJun. A rep taps a lead and the call places from the app. No second phone, no SIM juggling.
How fast does a new lead reach a telecaller?
Under 60 seconds, across our deployments. Smart Assignment routes it by capacity and skill the moment it lands, instead of sitting in a shared inbox until someone notices.
Can we see who called whom and what happened?
Yes. Every call logs a disposition: connected, no answer, callback booked, closed. Your Command Centre shows it live, so you're not asking a rep to reconstruct their day from memory.
What does it plug into?
Whatever you already run: Shopify, Salla, Zid, WooCommerce, a custom backend, even the spreadsheet you're a little embarrassed by. We build the app around your operation, not the other way round.
Show your floor what a real app feels like.
Book a teardown and we'll map RxFlow onto your lead sources, your reps, and your current call list, custom scoped, no pricing games.